kokobola Account & Payment FAQ

Our Know Your Customer (KYC) process requires two documents: a government-issued photo ID and proof of address. The photo ID may be a national identity card, passport, or driver's license. Proof of address can be a utility bill, bank statement, or official letter issued within the past three months. When you submit these documents, our compliance team reviews them to confirm your identity. Processing typically takes one business day. Once approved, your account moves to a higher verification tier, unlocking standard deposit and withdrawal limits. If your documents are unclear or incomplete, we will request resubmission. Users in Jakarta, Surabaya, Bandung, and other supported cities follow the same KYC process.

Opening an account on kokobola involves four steps. First, visit our registration page and enter your username, email address, mobile number, and password. Second, confirm your email by clicking the verification link we send you. Third, log in and submit your KYC documents (photo ID and proof of address). Fourth, wait for our compliance team to review and approve your documents—typically within one business day. Once approved, your account is fully active. You can then deposit funds, explore our sportsbook markets covering Liga 1 and other football tournaments, access live-dealer tables, or browse our slot and esports offerings. The entire process normally takes 24 to 48 hours from registration to full account activation.

We at kokobola provide account-control tools within your member dashboard. You can update your username, email, and mobile number at any time. Password changes are available through the account settings menu. You can also view your account tier, KYC verification status, and recent login history. If you suspect unauthorised access, you can log out all active sessions and reset your password immediately. Our support team can help if you believe your account has been compromised. We do not offer session-limit or deposit-limit tools; such decisions remain your personal responsibility. Our terms detail the rules governing account suspension and closure, which you should review separately.

Our support team is reachable via email at [email protected]. When you contact us, include your username, a brief description of your issue, and any relevant order or transaction reference numbers. Our team aims to respond within one business day during standard hours. For urgent matters—such as account access problems or suspected fraud—include "urgent" in your subject line and we will prioritise your email. You can also use the in-app messaging system if you are logged in; this creates a ticket that is tracked in our support queue. Response times may be slightly longer during Idul Fitri, Idul Adha, or other regional holidays.

Before you begin any session on kokobola, review our terms and conditionsThis document outlines your rights and obligations, the rules governing sportsbook betting, live-dealer gameplay, slots, esports markets, deposit and withdrawal procedures, and account suspension policies. You should also read our legal noticewhich explains our jurisdiction restrictions and clarifies that our services are available only where local law permits. As a user, you bear full responsibility for confirming that access and use of kokobola comply with the laws of your region. Familiarising yourself with these rules protects you and ensures you understand settlement timing, market rules, and account-tier restrictions before you deposit.

Our deposit ranges depend on your account tier and payment method. Standard accounts can deposit via e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) with typical minimum deposits starting at a modest level and maximums extending to support larger transactions. Bank virtual-account transfers (local payment, online payment, e-wallet, mobile banking) follow similar tier-based limits. As your account tier advances through verification and activity history, your deposit ceilings increase. Exact limits are shown in your account settings under "Deposit" or "Payment Methods." E-wallet deposits typically clear within minutes; bank transfers may take one to three business hours depending on your issuing bank. Contact our support team if you need clarification on your specific tier limits or if you wish to discuss higher deposit thresholds.

If a deposit or withdrawal does not complete, the funds remain in your bank account or e-wallet. For deposits: wait subject to verification, then check your kokobola account balance; if the deposit has not appeared, log out, refresh your browser, and log back in. If the balance still shows no deposit after subject to verification, contact our support team with your transaction reference number from your bank or payment provider. For withdrawals: if the request shows as "pending" in your account, it is waiting for processing; this typically takes one to two business hours. If more than 24 hours have passed and your withdrawal has not cleared, email support with your withdrawal request ID. Our team will investigate the issue with your payment provider and either confirm the payment or initiate a refund to your account. Always keep your payment provider's transaction receipt or confirmation email as proof.

Our weekly cashback offer is a promotional programme that returns a percentage of net losses incurred during a calendar week. The exact percentage and terms are detailed in our current promotions section within the member dashboard. Cashback is calculated based on confirmed losses across all product categories—sportsbook, live-dealer, and slots. Eligible losses are those occurring between Monday and Sunday of each calendar week; cashback is credited to your account on the following Monday, subject to verification. Your account tier may affect whether you qualify; standard tier accounts typically participate, while newly registered accounts may need to complete KYC and maintain a minimum account age. Cashback credits are treated as account balance and can be withdrawn following standard withdrawal rules. Check the promotions page for the current week's terms, as rates and conditions may change seasonally.

We at kokobola offer sportsbook markets covering football (Liga 1, Piala Indonesia, Champions League, Premier League), badminton, MotoGP, and select other sports. Football markets include match outcomes, goal totals, handicaps, and live in-play betting during fixture broadcasts. Each market displays current odds and settlement rules at the point of selection. Markets close at the scheduled kick-off time; live-betting markets remain open during the match and close when the final whistle sounds. Settled matches appear in your transaction history with the outcome confirmed. If you dispute a settlement, contact our support team within 48 hours with your market reference and the specific settlement question. Our settlement decisions are based on official league results and are final after that 48-hour window.

Yes. We at kokobola offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Each table is broadcast from a professional studio with real dealers and real-time card or wheel outcomes. Games settle immediately following the dealer's action, and your winnings or losses post to your account balance in real time. Table stakes vary to accommodate different budgets. All live-dealer games follow standard rules as described in our game-rules appendix within the platform. If you have a question about a specific hand or spin outcome, our live support can assist you during the session, or you can email us with your session reference number and table name within 24 hours. Live-dealer games require a stable internet connection; we recommend a broadband or 4G connection for best performance.

Our slot catalogue includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each slot has a fixed return-to-player (RTP) percentage and volatility level, displayed in the game rules. Spins are independent events; prior results do not influence future outcomes. Your balance updates immediately after each spin outcome is confirmed. If you experience a game crash or disconnect, the spin still settles and your balance reflects the result when you reload. If you believe an error occurred, contact our support team with your session ID and the time of the issue. Our technical team will review the session log and resolve any discrepancy. We do not offer demo or free-play modes; all spins are real-money transactions unless a promotional credit is applied to your account.

Yes. Our esports offerings include markets for Mobile Legends, Free Fire, and PUBG Mobile tournaments and regular matches. We cover professional leagues, regional qualifiers, and occasional international events. Esports markets settle based on official tournament or broadcast results, announced by the game publisher or tournament organiser. Live in-play betting is available during broadcast streams; odds update dynamically as the match progresses. Because esports outcomes can be subject to rapid changes or technical issues during broadcast, settlement may require up to 24 hours after the official result is confirmed. If you question a settled outcome, provide your market reference and the specific settlement issue to our support team within 48 hours. Our settlement decisions follow the official result and are final after that window expires.